We are a digital service platform. Here is how and when your services are delivered to you.
As a cloud-hosted platform, the majority of features (job postings, wallet additions, subscription activations) are delivered instantly upon successful payment.
Human-in-the-loop services, such as worker background verification or agency onboarding approvals, are delivered within 24 to 48 business hours.
DutyKaro is an online gig-work matching platform and comprehensive workforce management system. We do not sell any physical products or goods. Therefore, no physical shipping or delivery occurs, and no shipping charges are ever applied to your account.
Upon a successful transaction on our platform, services are activated according to the following schedule:
In the rare event that a digital service is not successfully delivered (e.g., your bank account was debited but the platform Subscription indicates 'Inactive'), our systems will automatically reconcile the failure within 24 hours. If manual intervention is required, your service delivery will be resolved within 48 business hours.
If you have paid for a service that has not been securely delivered or activated on your dashboard, please reach out to our billing team:
support@dutykaro.com